Terms of Service — Nempl
These Terms of Service (the "Terms") govern your use of Nempl's web platform and related services (the "Service"). By creating an account, connecting Meta assets (Facebook Pages / Instagram Professional accounts), or otherwise using the Service, you agree to be bound by these Terms.
1. Service Description
Nempl enables businesses to connect Instagram Professional accounts (Business/Creator) and manage Instagram Direct Messages via Meta's Graph API. Authentication is exclusively via Facebook Login (Meta OAuth). The Service does not request or store Instagram passwords.
2. Territorial Scope
The Service is not addressed to users located in the EU/EEA/United Kingdom/Switzerland. Where such use is identified, access may be restricted and processing terminated in accordance with the Privacy Policy.
3. Accounts & Access
You are responsible for safeguarding your credentials and all activity under your account. If you use the Service on behalf of an organization, you represent that you have the necessary authority.
4. Meta Integration & Permissions
To enable messaging features, you must link a Facebook Page to your Instagram Professional account, enable message access (Connected Tools), and grant the following permissions: instagram_basic, pages_show_list, business_management, instagram_manage_messages. You must comply with the Meta Platform Terms, Developer Policies, and Instagram Terms of Use.
5. Acceptable Use
You must not: (a) violate laws, third‑party rights, or Meta policies; (b) send spam or abuse automation; (c) attempt unauthorized access; (d) collect/store Instagram passwords; (e) upload infringing or unlawful content. We may suspend or limit access for violations.
6. Content & Responsibility
You are responsible for content and communications initiated via your connected assets. You confirm you have a lawful basis for processing conversations and provide end‑user notices as required by applicable law.
7. Privacy & Data
Processing of personal data is governed by our Privacy Policy: https://nempl.app/privacy-policy. The Service processes IG Direct message data and technical data only as needed for functionality; data deletion is supported upon asset disconnection/on request.
8. Use of AI/LLM
To generate assistant responses, conversation content and minimal metadata may be sent to an external language‑model service (OpenAI API) over secure channels. Data are used solely to generate responses; training on these data is disabled. Details are in the Privacy Policy.
9. Fees
The Service may be offered free of charge or on a paid basis. If paid features are introduced or modified, we will publish billing terms and provide prior notice.
10. Availability & Support
The Service may be unavailable due to maintenance, incidents, or third‑party outages (including Meta). Support is available at info@nempl.app.
11. Suspension & Termination
We may suspend or terminate access if you violate these Terms, Meta policies, or applicable law, or to protect the Service and users. You may stop using the Service at any time; data deletion is handled per the Privacy Policy.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." NEMPL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. NEMPL DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR META/INSTAGRAM AVAILABILITY OR CHANGES TO META APIS.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEMPL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR AGGREGATE LIABILITY IS LIMITED TO THE GREATER OF (A) THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE LAST 3 MONTHS (IF ANY) OR (B) USD 100.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of Belarus. Disputes shall be resolved by the competent courts of the Republic of Belarus, with venue at Nempl's place of establishment, unless mandatory law provides otherwise.
15. Changes to the Terms
We may update these Terms. The current version is posted at https://nempl.app/terms-of-service with the effective date. Your continued use after changes take effect constitutes acceptance.
16. Miscellaneous
No agency, partnership, or employment relationship is created. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a reorganization. We are not affiliated with Meta Platforms, Inc., Instagram, or Facebook.
17. Contact
NE PROSTO STUDIA LLC (OOO "NE PROSTO STUDIA"), Republic of Belarus, 246050, 3 Telmana St., Homiel (Gomel), Belarus
E‑mail: info@nempl.app
Website: https://nempl.app